Privacy Policy

We collect personal information related to your identity and demographics when you use our platform, services, or engage with us. Some of the information we may collect includes, but is not limited to, data provided during registration, such as your name, date of birth, address, phone/mobile number, email ID, occupation, and any identity or address proof you share. We may also request additional information such as your PAN, GST number, government-issued ID cards/numbers, and Know-Your-Customer (KYC) details to assess your eligibility for specific products, services, or events, including but not limited to credit and payment offerings. Certain sensitive personal information, like bank account details, credit/debit card information, biometric data (to enable specific platform features), and passwords, may be collected. We may also gather information about your shopping behavior, preferences, call records, device location, voice data, browsing history, and other information you provide periodically. Our primary objective is to ensure a safe, efficient, seamless, and personalized experience. This enables us to offer services and features that align with your needs and tailor our platform to enhance your experience. You can generally browse our platform without revealing your identity. However, once you provide personal information, you are no longer anonymous to us. Where necessary, we specify which fields are mandatory and which are optional. You always have the choice not to provide information by abstaining from using a particular service or feature on the platform. We may track your purchasing behavior, preferences, and other information you decide to share on our platform. This information assists us in researching user demographics, interests, and behaviors to better serve our users. Such information is analyzed and aggregated. It may include the URL you visited before and after our platform, your computer browser information, and IP address. If you enroll in our loyalty program or participate in a third-party loyalty program offered by us, we will collect and store your personal information, including name, contact number, email address, communication address, date of birth, gender, zip code, lifestyle information, demographics, and work details. These details are either shared by you or collected as part of third-party business partner platforms where you can earn and redeem loyalty points for purchases. When a third-party business partner directly collects your personal information, you will be subject to their privacy policies. We are not responsible for the privacy practices of these third-party business partners or the content of their privacy policies. We recommend that you review their privacy policies before disclosing any information. When you create an account or transact with us, we may request additional information such as billing address, credit/debit card numbers, credit/debit card expiration dates, payment instrument details, and tracking information from checks or money orders for service provision, transactions, or refunds for canceled transactions. If you choose to post messages on our message boards, personalized messages, images, photos, gift card messages, chat rooms, or other message areas, or if you use voice commands for shopping on the platform, we will collect the information you provide. Please be aware that messages you post will be in the public domain and accessible to others. Exercise caution when posting messages, personal details, photos, and reviews. We retain this information as necessary to resolve disputes, offer customer support, conduct internal research, and troubleshoot problems as permitted by law. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence regarding your activities or postings on the platform, we may collect and file this information under your specific profile. Although some sections of our platform can be browsed without registering, certain activities, such as placing orders, accessing online content or services, or participating in events, require registration. We may use your contact information to send you offers based on your previous orders or preferences and your interests. If you receive an email or a call from a person or association claiming to be from Dhaani’s Kingdom and requesting sensitive personal information such as debit/credit card PIN, net-banking, or mobile banking passwords, we urge you never to provide such information. Neither Dhaani’s Kingdom nor our affiliated logistics partners will ever contact you to request such information. If you have already shared such information, please report it immediately to the appropriate law enforcement agency.